Refund Policy

We want you to love your bowl. If something isn't right, we're here to make it right.

30-day returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be in the same condition you received it — unused or lightly tested, with all parts (whisk head, stand, cable) and the original packaging where possible.

How to start a return

Email us at hello@saijostudio.com with your order number and a quick note on what's wrong. We'll reply with return instructions and the address to send it to. Please don't send anything back before contacting us — returns sent without a request can't be processed.

Refunds

Once we've received and inspected your return, we'll email to let you know it's approved. Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card provider, it can take a little longer to appear on your statement.

Damaged, faulty, or wrong items

Inspect your order when it arrives. If the whisk is defective, damaged, or not what you ordered, contact us at hello@saijostudio.com within 30 days with a photo and we'll sort out a replacement or full refund — including any return shipping, since that one's on us.

Return shipping

For change-of-mind returns, you're responsible for the cost of return shipping. For faulty, damaged, or incorrect items, we cover it.

Exchanges

The fastest way to swap an item is to return the one you have (once approved) and place a new order for the one you want.

Questions

Email hello@saijostudio.com and we'll help.